Minimum Makeup, Maximum Impact!
In: Uncategorized13 Apr 2010
From the start of my career, I’ve noticed Beauty Bullies – the makeup artist who asks the frumply client who clearly has never worn makeup if she uses concealer and when she says “No”, he says, “Honey! You can’t live your life like this!” as she cowers in his chair, looking confused. I once worked with a very celebrated hair colorist who didn’t like his clients to disagree with him. If the client didn’t like his suggestions, he’d say, “Supercuts is up the block” or “Well, if you want to LOOK like you live in New Jersey…” and my favorite, “you don’t tell Picasso how to paint!” Yet he’s maintained a long and busy career, as have many brow experts, facialists and stylists who are reknowned for being mean and abusive to their clients.
As a nice guy, I’ve always wondered, would I be even busier if I gave my clients more attitude and less friendly banter? Clearly there’s a population out there that seems to enjoy being bullied. I think maybe they feel the expert must be fabulous if he or she isn’t worried about repeat business. I personally never forget that I’m offering a service. I want everyone to leave my spa feeling their most beautiful and happy from the experience. If I do criticise, I try to be constructive, like saying, “your brows are nice, but they’ve been underestimated“ or “You have great lips, but I think we can do better with your lip color” as I look at grandma’s flourescent hot pink nuclear lipstick. There is always a way to get your point across constructively without making your client shrink in the chair or feel badly about themselves. I think the beauty bullies simply don’t want to have to hear what the client has to say, which is a mistake, because even if you do know what’s best for a client, you should hear what they want and discuss the options. So, I’d love some feedback, Have you ever experienced a beauty bully? And if so, what did you do about it?